IMPORTANT: By confirming your booking, you acknowledge that international transport involves inherent risks and that our liability is governed strictly by the CMR Convention unless otherwise insured.
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1. Scope of Service & Definitions
Lux Truck Moving (‘The Carrier’) provides international road haulage and relocation services.
‘The Customer’ refers to the person or entity booking the service. Services include transport,
loading/unloading, and customs coordination as specified in the Booking Confirmation. -
2. Cargo Liability & CMR Convention
All international road transport is governed by the Convention on the Contract for the
International Carriage of Goods by Road (CMR). Liability for loss or damage is limited to
8.33 SDRs per kilogram unless ‘All-Risk’ additional insurance is purchased and confirmed
in writing. -
3. Prohibited & Restricted Items
The Customer shall not include in the consignment: hazardous materials (flammables,
explosives, gas canisters), perishables, livestock, illegal substances, or high-value
untraceable currency. The Carrier reserves the right to refuse any item deemed unsafe
for transit. -
4. Customs & Brexit Compliance
The Customer is responsible for the accuracy of the Inventory Manifest. Any fines,
storage fees, or delays resulting from incorrect customs declarations or missing
documentation (e.g., ToR1 relief numbers) are the sole financial responsibility of
the Customer. -
5. Packing & Fragile Goods
Unless ‘White-Glove Packing’ is selected, the Customer is responsible for ensuring all
items are adequately protected for international road transit. The Carrier is not liable
for damage to goods packed by the Customer in sub-standard materials. -
6. Claims & Inspection
Any visible damage must be noted on the Waybill at the time of delivery. Concealed damage
must be reported in writing within 7 calendar days of delivery. Failure to notify within
this period constitutes absolute proof of delivery in good condition.
